General FAQs
If you have any general questions about how your Sales Assembly experience, good chance you can find the answer here.
Click on your name (top right corner) > select Profile > click Edit > select your new persona in the Role dropdown menu. Keep in mind doing so will dictate which programs are recommended to you, so only change if it’s applicable.
Click on your name (top right corner) > select Profile > select Courses. Under Courses you will see those courses currently in progress and completed content.
After you register for a live program, you will receive an email confirmation as well as a Google Calendar invite to the event. Within your calendar invite, you are linked back to the member portal and the zoom link will show up there 10 minutes prior to the program start time. If you ever don’t receive the email or calendar invite, please contact [email protected].
Skill Development Modules are recorded and shared out with all program registrants. Recordings of our Skills Certifications are not shared as live participation is a requirement to receive your certificate.
Simply go to the Resources dropdown > click “Invite Colleagues to Join” > enter YOUR email address > forward that email to anyone that wants to sign up (the invite code is already included for your convenience)
Yes, and that’s certainly welcomed and encouraged! Our thought leaders always share their contact information at the end of the session, but if you ever need it, feel free to simply email [email protected].
Simply submit your topic here and we will add it to the docket!
That’s rare, but sometimes there could be a small glitch in our system. If you notice this is the case, simply email [email protected] and we’ll get right on it
There is a link within the calendar invite that takes you to the program here, in the member portal. Once you click the link it’ll allow you to join the program live.
Yes! Program follows come out within 24 hours post-program.
Of course every company might have a slightly different view, but generally speaking – A Customer Success Manager (CSM) typically focuses on retention, adoption, and driving value for existing customers, often measured by customer satisfaction and renewal rates. An Account Manager (AM) is more revenue-focused, responsible for identifying expansion opportunities and managing commercial relationships with current clients.
Every month we facilitate a few programs that are not linked to certifications, called “Skill Development Modules” and those programs are generally open and applicable to a wide range of roles. Specifically speaking, we have our Revenue Manager Lab for Managers, and our Peer Groups for Leadership, RevOps and Enablement professionals respectively – but no other dedicated trainings or certifications.
We do require cameras on to earn credit for a certification module. That said, if you ever have to turn your camera off for a moment in time, that’s OK – and if you need to turn off for an extended period of time, you can just DM the program moderator within the Zoom chat.
Best thing to do is to email [email protected]
12 – and you can see them all under the live programming section of the member portal.
