We’re building something really cool…join us!

Sales Assembly is the trusted partner for leading B2B Tech companies on their journey to Scale Better, Scale Faster, and Scale Smarter. What started in 2017 as a simple community for tech companies in Chicago, has transformed into creating and developing a whole new category: Scale-as-a-Service. Through our membership model, we provide growth-stage B2B tech companies with ALL the training, certifications, tools, programs, resources, strategy, peer connections, and access to talent that they need as they continue to scale – all in one place.

Frankly put, we’ve been on a tear here at Sales Assembly. We’ve achieved roughly 100% year-over-year growth for the past 3 years and have more than doubled the size of our member roster in the past 12 months alone. Throughout this time, we’ve further built out our product offerings, added new members to our internal team, and expanded from a Chicago-focused business to fully national, which has opened up significantly more growth opportunities.

We’re looking for entrepreneurially-minded & agile individuals who are excited by the idea of helping us continue to revolutionize the way that B2B tech companies scale!

Join us on this journey!

Company Perks

  • Remote First, with access to our beautiful shared office space (called Convene) in the West Loop neighborhood of Chicago 
  • Compensation: above market rate for all roles. We REALLY value our peeps :)
  • A “Family & Life First” culture.  You come first, work comes second.  Always.
  • Unlimited learning & career growth opportunities due to the nature of what Sales Assembly does, plus the ability to significantly expand your network via our community of hundreds of companies and thousands of revenue leaders throughout B2B tech.
  • Company-paid individual health insurance with Blue Cross
  • 12 weeks of paid Maternity and Paternity Leave
  • 401k with company match
  • No “vacation policy” – We have unlimited time off and flexible work to fit your life schedule
  • A full suite of ancillary benefits is available

Open Roles

Sales Assembly is expanding our offering to our members, and with that, our customer success team; we are looking for an experienced and passionate customer success professional to join our team to help us help our customer, better.

We’re seeking a Director of Member Experience to join our small but mighty team (one VP, two Directors of Member Experience) to increase time to value for our customers.

You will report directly to the VP of Customer Success and work collaboratively with the entire Sales Assembly team, especially the sales, product/programming and marketing teams.

The right person for this role has the following experiences and skills:

  • 5+ years experience in a client-facing/account management role, preferably in B2B tech or in a SaaS environment
  • Strong knowledge of the B2B Technology stack/landscape
  • Knowledge of Sales Enablement or the desire and ability to learn it quickly *and independently*
  • Skill and desire to build and maintain authentic relationships and manage expectations
  • Strong organization, prioritization and calendar management skills that are foundational to maintaining relationships across multiple customers spanning different sizes, industries and geographies
  • Strong delivery of internal and external communication across all primary mediums within the role: written via email and Slack, verbally via audio and video calls/presentations.
  • Book of business management skills related to relationship building, account health, renewal and expansion
  • Curiosity: question asking aimed at uncovering customer goals, priorities, pain points; tying Product Usage to Business Impact
  • Consultative approach: Building on Curiosity and Discovery Skills to develop plans and recommendations that help solve a problem or improve business processes
  • Experience driving Usage & Growth: Monitoring, encouraging and facilitating product usage that leads to product ‘stickiness’ and natural growth

What you’ll be doing as a CSM:

  • Managing ~100 customer relationships; some customers will be new while others have been with Sales Assembly for multiple years
  • Onboarding new customers; our CSMs currently drive all aspects of the customer lifecycle, including (next bullet)
  • Renewal and Expansion: our CSMs own the majority of customer renewals, so you’ll want to be comfortable and excited to have financial conversations with your customers
  • Uncovering your customers’ training and enablement goals and connecting them to Sales Assembly content and resources that drive tangible customer impact

What you’ll be doing as a Sales Assembly CSM:

  • Creating as you go! We’re a new team; we’re in build mode and developing new processes and iterating on them, often.
  • Advocating for your customers; you’ll be *encouraged* to consistently share customer feedback internally to drive change and improvement for members.
  • Things we’re currently iterating on or building for the first time:
    • Onboarding Milestones
    • Automated Email Sequencing 
    • Measuring & Communicating Member Impact

We’re looking for team members who:

  • Like solving problems; you’ll have the autonomy to say “I ran into X problem, and I tried solving it by Y. Here’s why I think it worked/didn’t work!” 
  • Are innovative and develop creative solutions to challenges that ultimately drive business impact.
  • Enjoy dealing with ambiguity, which for us means coping with change and often making decisions or acting without having the total picture. Key words: Adaptability & Flexibility.
  • Enjoy collaboration – we mean it! We’re a team, and we can’t move quickly without each other, or without our customers.

Comp & Perks:

  • Remote First, with access to our beautiful shared office space (Convene) in the West Loop neighborhood of Chicago 
  • Can reside anywhere within US (but we prefer candidates who live in one of the following markets: Chicago or within 3-hour drive, SF, NYC, or Austin)
  • Competitive compensation: above market rate for all roles.
  • A “Family & Life First” culture. You come first, work comes second.
  • Unlimited learning & career growth opportunities due to the nature of what Sales Assembly does, including the opportunity to significantly expand your network via our community of hundreds of companies and thousands of revenue leaders throughout B2B tech.
  • Company-paid individual health insurance with Blue Cross
  • 12 weeks of paid Parental Leave
  • 401k with company match
  • No “vacation policy” – we have unlimited time off and flexible work to fit your life schedule
  • A full suite of ancillary benefits is available