Our Fireside Fridays series is where we have the opportunity to sit down with top B2B revenue leaders for 7 questions and get a behind-the-scenes look at their recommended best practices, their background, and factors that have contributed to their success. This is our interview with Monica Telles, Vice President of ZendeskSell at Zendesk.
Give us your background in sales
What’s both your personal, and professional, superpower?
I would say resilient for both personal and professional. I’ve had my fair share of failures and without those failures I wouldn’t have the successes. I’m a true believer that your failures are just as important if not more. You need to figure out how you will take each one of those failures and learn from it. As far as my personal life I’ve been Type 1 diabetic for majority of my life and I believe that gave me no other option than to be resilient which luckily I carried into my professional life.
What is the biggest challenge today facing a sales professional, and how would you recommend they overcome it?
I think salespeople are faced with a lot more challenges and COVID is making it increasingly more difficult. It’s no longer a relationship sale. You have to constantly think about business value and not the product you’re selling, but how your solution will solve for your customers, customer.
What companies, brands or influencers in the industry do you follow and/or respect most, and why?
What’s the best advice you’d give to someone just starting a career in sales or revenue overall within B2B tech?
Patience! I say this because it’s what I’ve always been told and something I always struggle with. When you think about your career over time the little things you get hung up on or the things that might not be happening soon enough are truly little blips in the grand scheme of things.