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Head of Community & Customer Marketing

Given our past/current success, coupled with some pretty insane (yet achievable and quite exciting) growth goals, we’re in need of a Head of Community & Customer Marketing to join our small but mighty team. This role will be focused on unique projects to drive engagement, enjoyment, and excitement from our 200+ members, as well as leading strategic communications and product marketing initiatives.  This is a new, hybrid role that combines product marketing, customer success, and program development.

You will dotted-line report to our President and will play a key role at the company alongside the rest of the leadership team.

What you’ll be doing:

  • Oversee the new Sales Assembly HERO Program and Sales Assembly Club, which are strategic initiatives aimed at driving engagement & excitement from members, in addition to providing our most engaged members with unique opportunities + leadership roles.
  • In partnership with our Head of Programs, oversee our process for generating member-developed content, curriculum, and thought leadership.
  • Build & introduce new fun & engaging initiatives geared solely around proving our members with a great experience and a chance to connect and collaborate with their fellow members.
  • Lead customer advisory board meetings in order to generate feedback and help us identify/implement ideas for improvement.
  • In partnership with Product and MX teams, oversee our member-focused product marketing strategy.
  • Own our strategic communications calendar both for members, and the public.
  • Assist in developing and maintaining our ever-evolving “product story” and member journey.
  • Work with the internal team, along with members, partners, vendors, and the broader tech community at large to oversee our digital content strategy which includes the Blog, Podcast, Newsletters, Social Ads, and Social Media.
  • Stay on top of trends and needs in the industry that would be relevant for future discussions, resources, and content.

Experience Required:

  • The ideal candidate is an outgoing & relationship-focused professional with 3+ years of Customer or Product Marketing experience within B2B tech.  Experience in Customer Success or Community/Partnerships Management a big plus!

Intangibles Required (these are CRITICAL due to the fast-paced nature of our company):

  • Entrepreneurial in thinking & mindset.
  • Problem solver, versus simply being a problem identifier.
  • Self-starter. We’re a small, remote team…nobody will be looking over your shoulder or micro-managing.
  • Strong executive presence.
  • Professional, personable, and proactive communication skills
  • Insanely organized and able to prioritize tasks/projects.
  • Ownership mentality.
  • Enjoy working within a small team and having your work play a major role in the outcomes for the company.
  • Nimble, adaptable & embracer of change.

Comp & Perks:

  • Work where you are. Our company is HQ in Chicago, but this role can work from anywhere within the United States.
  • Compensation: we pay “above market” for all roles.  We REALLY value our peeps :)
  • Company-paid individual health insurance with Blue Cross
  • 401k with company match
  • No “vacation policy” – We have unlimited time off and flexible work to fit your life schedule
  • 12 full weeks of maternity / paternity leave
  • Full suite of ancillary benefits available
  • Unlimited learning & career growth opportunities due to the nature of what Sales Assembly does, plus the ability to significantly expand your network via our community of hundreds of companies and thousands of revenue individuals throughout B2B tech.
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