It’s harder than ever for your team of CSMs and AMs to get the attention and time they need with your customers.
Join Sales Assembly and Chad Horenfeldt, Director of Customer Success at Kustomer, to learn how your team can better engage with your customers using a technique called “Motivational Interviewing”. This will include techniques in building rapport with your customers and creating deeper relationships. Ultimately you will learn the techniques to get customers – even the most stubborn ones – to take action and the steps to coach your team on this new method; transforming your customer-vendor interactions into a true partnership.
ADDITIONAL INFO TO KNOW
This program is open to all employees of SA member companies. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email [email protected]
All attendees of this program are eligible for one Continuing Education credit towards their Sales Assembly certification (applies to all certifications). There is no logging by you that needs to be done in order for this program to be applied, but if you have any questions about your current CE status, please email [email protected]