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Virtual Event Virtual Event
June 21, 2023
9:00 am - 3:00 pm CDT


Sales Assembly’s Customer Success Certification educates participants on fundamental skills that all Customer Success professionals need to master in order to be effective in their role.

This certification includes a comprehensive, one-day virtual training of classroom-style learning and strategic breakout rooms. A unique benefit of this certification involves ongoing continuing education requirements through various Sales Assembly programs.

To receive their certification, individuals must participate in all 4 modules and attend the full day of training.


  • Product Adoption – The key to customer health starts with adoption. Learn how to keep adoption high from implementation onward. 
  • Discovery for CS – To move from prospect to customer, the sales team typically conducts discovery. To ensure the customer stays, Customer Successneed to continually conduct a discovery of their own to translate how the challenges and goals of the customer lead to long-term engagement.
  • Business Reviews Delivery and Outcome – Business reviews are a crucial part of the customer lifecycle. Create a compelling and engaging success narrative to effectively build engagement.
  • Preventing Churn – Churn is inevitable, but a keen focus on adoption, engagement, and health allows you to be prepared and proactive.


This program is open to all employees of SA member companies who are currently in a Customer Success role. You must be logged into your account to RSVP for this program. If you need help logging in or need help setting up your account, please email [email protected]

This is a virtual program. Upon signing up, all registrants will receive a calendar invite with Zoom log-in information to attend this certification.

All registrants of this program comply with our Terms and Conditions.

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